Success Stories

Cleaning & Facilities Management

Success Stories - Cleaning & Facilities Management

For each client case study please click on 'Read More' for the full story. Each one concludes with the key financial and other benefits that the client has now gained from using Ezitracker.

ServiceMaster Clean

ServiceMaster Clean  🇬🇧

With over 50 years’ experience, ServiceMaster Clean’s expertise now encompasses every type of cleaning and for a wide array of buildings including offices, retail premises, schools, hospitals, hotels, leisure facilities, venues and airports. They specialise in three areas: carpets & upholstery, office & contract cleaning and disaster restoration work. With many of their staff working alone in remote locations and during unsociable hours, ServiceMaster Clean (Surrey and South West London) turned to Ezitracker to improve staff health and safety whilst ensuring that customers received a level of service that met their expectations in every respect.


As with most other organisations employing large numbers of field based staff, ServiceMaster Clean realised that the use of paper timesheets was simply too inefficient and also open to abuse. By providing an electronic, verified third party report that can be shown to clients and provide proof of service, Ezitracker eliminates these two common problems.

ServiceMaster Clean believe the implementation of Ezitracker has revolutionised their staff management; considerable time has been saved by not having to check that staff have turned up and significant money saved by paying staff accurately for work actually done rather than what was being reported on paper timesheets.

Director, Rachael Downer, comments, “We chose to implement Ezitracker as it is simple to set up and easy to use. It takes away a lot of the headaches involved with managing remote working staff: we know that our staff have arrived and left an appointment safely, which has improved our duty of care, and we also know instantly when someone hasn’t turned up. This means we can pre-empt the problem before the customer needs to make a complaint call.”

It took ServiceMaster Clean less than a day to get all their staff familiar with the system and competent enough to use it. And the management team really appreciate that the system can be viewed remotely via any web browser - a great benefit when supervisors are themselves away from the office a lot.

In conclusion, Rachael said, “Ezitracker has definitely helped us to increase our customer base and retain existing contracts. The feedback from clients has all been positive - it ensures they get what they pay for and it is a great health and safety tool for our staff. Quite simply, the system provides peace of mind for everyone.”

Benefits outcome

  • Supervisors are now able to view the system anytime, anywhere, using a web browser and as they are frequently away from the office this means they are always “in the loop” and
    able to act immediately upon any service breakdown.
  • Supervisors receive “no-show” alerts (via email or text) if a staff member does not show up on site, on time, and similarly if they do not leave as scheduled (a different alert being
    raised). Management welcomed this improvement to their duty of care procedures. And it has provided an important reassurance to lone working staff too.
  • As well as improving service delivery and safeguarding lone workers, Ezitracker has enabled ServiceMaster Clean to gain significant cost savings on administration as paper timesheets are no longer needed. Major savings were also realised from the decrease in human resource time spent on supervision and dealing with customer queries.
  • The electronic, verified third party service delivery reports that ServiceMaster Clean are now able to show clients has helped both retain business and gain new business.
Demos Property Services

Demos Property Services  🇦🇺

Demos Property Services Case Study

Leaders in Commercial Cleaning.  Our people make the difference - celebrating 30 years of providing clients with the highest standard of service.

The family owned and operated Demos Property Services, based in Victoria, employ approximately 150 staff at over 7 locations throughout Victoria. “We have been leaders in the Commercial Cleaning Industry in Melbourne since 1987 – with flexibility and innovation being at the forefront in the servicing of our clients. One of these innovations was the research of sign in systems for our staff and staff time management”, says Penny Demos.

Demos Property Services value client requirements but also have strong benchmarks that Ezitracker helps to support. These benchmarks they adhere to are:

 

  • Quality Audits.
  • Occupational Health & Safety Induction and Training
  • HSE Inspections Site Supervisors constantly carry out assessments and results are reported back to the senior management team.
  • Client requirements/checklists are adhered to and monitored by site supervisors to ensure all cleaners are aware of their roles and responsibilities.
  • Monthly Inspections conducted by DPS Senior Management to ensure performance levels are of the required standard.


To eliminate lost productivity, improve time and attendance accuracy Demos Property Services enlisted the biometric kiosk. The Ezitracker biometric kiosk is the most accurate and fool proof method of time and attendance capturing. Employee verification uses biometric fingerprint scanning with extreme accuracy. Workforce time and attendance logs can then be used to compile reports within the Ezitracker administration software.

Due to the nature of the clients serviced, Demos Property Services were restricted in the type of monitoring solution adopted. Ezitracker doesn’t require purchase of any capital equipment, so the low cost to implement the service across multiple locations was a very attractive proposition. Furthermore, staff find Ezitracker simple to use and it can be up-scaled with the addition of other login methods such as the Ezitracker mobile app.

After using the Ezitracker biometric service for employee time and attendance data capture, Demos Property Services found that the biometric kiosk provided the needed accuracy and reporting functionality required to help manage their workforce.

Ezitracker provides complete visibility of contract compliance. With real-time data capture, you can ensure the service delivery is being performed by the correct staff each week and each day. Comparing actual hours worked against the contracted plan and use that evidence of service level agreements being met to inform clients with monthly and quarterly reports.

Demos Property Services also utilise Ezitracker management reports to provide comprehensive information to their clients and believe this is having a significant impact on their contract performance as they can demonstrate actual attendance on site and time worked. “We believed Ezitracker was the best solution for achieving our desired result because of their exceptional customer service and biometric devices offered”, Said Penny.

 

Benefits Outcome

·        Ease of generating reports

·        Flexibility of login methods to suit staff and site requirements.

·        Accurate biometric hardware

·        Easy to use, even for non-English speaking staff.

·        Eliminates falsified timesheets.

·        Competitive advantage when bidding for new business.

Spotless Commercial Cleaning Ltd

Spotless Commercial Cleaning Ltd  🇬🇧

Founded in Edinburgh over 25 years ago, leading commercial cleaning provider Spotless Commercial Cleaning Ltd have benefited from improved management control, better customer relations and cost savings of over £8,000 per annum since introducing Ezitracker.

With offices in London, Edinburgh, Newcastle, Aberdeen and Glasgow, Spotless Commercial Cleaning have experienced year-on-year growth, becoming one of the most dynamic cleaning contractors within the UK, employing over 1,000 cleaners and servicing around 800 active contracts. With such scale Spotless needed a system capable of improving the management of remote working staff and enabling all cleaning provision to be monitored. And increasingly a number of clients were insisting on some system of attendance verification.

Before taking on an electronic monitoring system like Ezitracker, companies are naturally concerned as to how employees will adjust to it; if it will be too complex and end up unused or without the full benefits realised. However, Ezitracker clients soon discover that it’s actually remarkably easy to use and staff quickly adapt to it as Sheila Yates, London Director for Spotless, comments, “I had prior experience of Ezitracker having used it at a previous company and had always been impressed with its reliability and ease of use, and so it was not a difficult decision to opt for Ezitracker as I knew it was the perfect solution for our needs.

“Our staff recognise the benefits of Ezitracker as much as we do. There is no longer any room for error when it comes to pay day and so by logging in and logging out of the system staff know we will pay them accurately. If they don’t log in or log out as instructed then they understand they won’t get paid. It’s been very effective.”

Spotless have been delighted with the improvements they’ve experienced following the introduction; they especially appreciate the alert feature sent to a designated manager when an employee has not arrived at a particular site by the required time. The alert can be sent as a text message, voice message or email to a specified address. Management are therefore immediately informed when a site worker has failed to log in on time, enabling management to respond instantly and take action before any unwelcome call from the client.

As Sheila Yates says, “If a priority site has been missed or not attended by the required time, we contact the client to arrange an alternative and the customer is confident we know what is going on with our staff. The proactive approach is far more professional than being informed by an irate customer that work has not been completed.”

Benefits outcome

Reduced payroll costs - estimated by Spotless to amount to at least £8,000 per annum as a result of more accurate data; with paper timesheets being replaced with real-time information on the actual staff hours worked and eliminating discrepancies between the actual and report hours.
Improved operating efficiencies - with staff resources switching to more productive work; staff no longer spend time on unproductive processing of paper timesheets and now focus on providing high quality service delivery.
Significant decrease in payroll and invoice queries, with both staff and customers recognising the accuracy and reliability of Ezitracker’s verified time & attendance reports - this has again resulted in cost savings, with valuable management time no longer tied up in trying to resolve time-consuming queries.
Increased contract retention rates through improved service levels, stricter cost control and improved operating efficiencies.