Success stories we’d like to share

Competently matrix vertical strategic theme areas for interactive synergy.

Euro Car Parks

Founded in 1976, Euro Car Parks (ECP) is one of the biggest and best known names in vehicle parking, operating over 750 car parks across the UK, Ireland and Europe; employing over 1,000 staff and assisting in excess of 500,000 motorists a day. The safety and security of ECP employees is a cornerstone of the business and by implementing Ezitracker they have been able to streamline their processes, add value to their service proposition and above all improve the safety of their remote workers.

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'We have sites right across the country and previously we used paper timesheets. There was no way of knowing if accurate information was being recorded and the admin involved was a nightmare. Ezitracker has solved this problem by streamlining our processes and providing us with accurate, verified, real- time data. One of the great benefits of Ezitracker is that we always know what is happening; we can see in real-time where our staff are logged in and that they are safe. Health and safety is a big part of what we do and Ezitracker is a great tool to ensure that we are fulfilling duty of care responsibilities to our workforce.'

Carol Curwood,
Payroll Manager, Euro Car Parks.

Southern Grampians Shire Home & Community Care

Located in the Western District of Victoria, Australia; Southern Grampians Shire HACC provide home and community services to qualified residents. Already capturing data at point of care using Ezitracker's workforce monitoring telephony service, they were keen to access the additional benefits that come with using smart mobile phone technology.

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'Ezitracker for mobile is such a visual service so there are very few, if any, user errors. Distribution of rosters is immediate, so too is time and attendance data; and mileage travelled goes straight to our admin staff for payroll sign off.'

Wendy Gallagher,
Aged & Disability Services Co-Ordinator, Southern Grampians Shire Home & Community Care, Victoria, Australia.

Spotless Commercial Cleaning Ltd

Founded in Edinburgh over 25 years ago, leading commercial cleaning provider Spotless Commercial Cleaning Ltd have benefited from improved management control, better customer relations and cost savings of over £8,000 per annum since introducing Ezitracker.

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'I had prior experience of Ezitracker having used it at a previous company and had always been impressed with its reliability and ease of use, and so it was not a difficult decision for Spotless to opt for Ezitracker; I knew it would be the perfect solution for our needs.'

Sheila Yates,
Director, Spotless Commercial Cleaning Ltd, London.

Demos Property Services

Leaders in Commercial Cleaning.  Our people make the difference - celebrating 30 years of providing clients with the highest standard of service.

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'We believed Ezitracker was the best solution for achieving our desired result because of their exceptional customer service and biometric devices offered. The most significant improvement that has resulted from working with Ezitracker is the monitoring of staff times and verification points when reporting to our clients as well as the ease of generating these reports'.

Penny Demos,
General Manager at Demos Property Services.

'Ezitracker is a simple yet effective service that our employees find easy to use. Ezitracker is an important part of our control environment, enabling us to drive through operational efficiencies, improve performance levels and continue to deliver outstanding service to our customers. Without Ezitracker we could not manage our business so effectively.'

Alex Coombes,
Finance Projects Manager, Mitie Facilities Management

Spinal Injuries Association

Based in Queensland, Australia, and formed in 1960, the Spinal Injuries Association is dedicated to enhancing the lives of people with a spinal cord injury and provide a range of high quality services to empower their members either in their homes, at the workplace or in the community. Representing 2,000 members and clients throughout Queensland, and with over 650 support workers, the Association found their existing manual process for client service management, invoicing, payroll and reporting inadequate.

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"Our data is now delivered in real-time as it occurs, and our rostering system translates this into actual pay entitlements," adds Matthew. "Now we have just one payroll staff member processing the data into pay in just one day and our Client Service Officers have actual real-time service delivery details and can react immediately if something doesn't happen when it's supposed to."

Matthew Linscott,
Spinal Injuries Association Business Systems Manager.

ServiceMaster Clean

With over 50 years' experience, ServiceMaster Clean's expertise now encompasses every type of cleaning and for a wide array of buildings including offices, retail premises, schools, hospitals, hotels, leisure facilities, venues and airports. They specialise in three areas: carpets & upholstery, office & contract cleaning and disaster restoration work. With many of their staff working alone in remote locations and during unsociable hours, ServiceMaster Clean (Surrey and South West London) turned to Ezitracker to improve staff health and safety whilst ensuring that customers received a level of service that met their expectations in every respect.

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'Following its successful use by our regional offices we decided it would make sense to adopt Ezitracker on all new nationally agreed contracts. We are committed to constantly seeking new ways of improving service and delivering excellence and Ezitracker's ability to monitor service delivery and improve operational efficiency will clearly help us achieve this.'

Dave Stirling,
Network Manager, ServiceMaster Clean.

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